Legal
Acceptable Use Policy
Rules for using the Voxforce platform responsibly — including custom avatars, AI personas, conversations, and embedded experiences.
Section 1
Introduction
This Acceptable Use Policy ("Policy") supplements the Voxforce Terms of Service ("Terms") and governs your access to and use of the Voxforce platform, including any content you provide, any custom avatars, generated media, or interactive conversations you create, and your use of such content within and outside the Voxforce portal. This Policy also applies to content created or transmitted through the Voxforce APIs.
This Policy is designed to promote the safe, respectful, and lawful use of our services, and to protect the rights of individuals depicted in or affected by content created on the Voxforce platform. Capitalized terms not defined in this Policy have the meanings set forth in the Terms.
Attempts to circumvent or violate this Policy will not be tolerated. Violations may result in the removal of content, suspension or termination of your access to the Voxforce platform, or other actions described in the Enforcement section below.
Section 2
General Requirements
You agree to: comply with all applicable laws, regulations, and third-party rights, including intellectual property, data protection, privacy, biometrics, artificial intelligence, and export control laws; use the Voxforce platform in accordance with the Terms, documentation, and this Policy; obtain all necessary rights, licenses, consents, and permissions required for any content you submit, including explicit consent from individuals whose likeness, voice, or biometric identifiers are included in training media or other content; monitor and control all activity conducted through your account, including activity by your authorized users and end users; use commercially reasonable efforts to prevent unauthorized access to and use of the Voxforce platform; and clearly and prominently disclose to end users when they are interacting with AI-generated content or an AI-powered agent, rather than a real human.
Section 3
Replicas: Consent and Restrictions
3.1 Consent
Creating a custom avatar requires the explicit, informed consent of the individual depicted in the training media (the "Subject"). You are responsible for obtaining and maintaining the Subject's consent for the creation, use, and distribution of the custom avatar and any generated media or interactive content produced from it; honoring any request by the Subject to revoke consent or remove their likeness from the Voxforce platform; and ensuring that any use of a custom avatar remains within the scope of the consent granted by the Subject.
A Subject may also contact Voxforce directly at support@voxforce.ai to request removal of their likeness from the Voxforce platform.
3.2 Prohibited Replicas
The creation of the following types of replicas is strictly prohibited: replicas that depict or appear to depict individuals under the age of 18; replicas of real individuals, including public figures, without their explicit consent; replicas that display illegal, sexually explicit, violent, threatening, hateful, or otherwise harmful imagery, including through likenesses, symbols, or insignia; and replicas that infringe copyrighted images or other intellectual property without authorization from the rights holder.
3.3 Stock Replicas
Stock avatars provided through Voxforce may not be used in a manner that suggests the real-life actor personally holds, endorses, or possesses your stated opinions, characteristics, or conditions. You may not use stock avatars in political campaigns, fundraising, news broadcasts, or content around polarizing or sensitive current events without prior written consent from Voxforce.
Section 4
Prohibited Uses
You may not use the Voxforce platform, or create, upload, or distribute any content, generated media, or interactive conversations, for any of the following purposes. This applies to content created through any feature of the Voxforce platform, including Persona Studio, video avatars, live conversations, embeds, and APIs.
4.1 Child Safety
Any content that exploits, harms, or endangers minors is strictly prohibited. This includes content that depicts or facilitates child sexual abuse material (CSAM), sexual exploitation, grooming, trafficking, or exposure of minors to sexually explicit, violent, or otherwise inappropriate material. Voxforce has a zero-tolerance policy for child exploitation and will report apparent violations to the relevant authorities.
4.2 Violence and Dangerous Activity
Content that promotes, incites, glorifies, or facilitates violence, terrorism, or criminal behavior, including threats of violence against individuals or groups, coordination of violent acts, content supporting dangerous organizations or terrorist entities, or the promotion of weapons, ammunition, or explosives.
4.3 Fraud, Scams, and Deceptive Practices
Content that facilitates fraud, scams, phishing, identity theft, or other deceptive practices, including impersonation of individuals or entities for fraudulent purposes, promotion of fraudulent financial schemes, social engineering attacks, or use of the Voxforce platform to obtain unauthorized access to non-public information.
4.4 Unauthorized or Harmful Impersonation
Creating content that replicates the voice, likeness, or identity of another individual without their consent or legal right, or in a manner intended to deceive, harass, or cause harm. This includes impersonation of public figures, government officials, or private individuals, whether for financial gain, reputational harm, or any other purpose.
4.5 Hate Speech and Discrimination
Content that promotes hatred, discrimination, or violence based on protected characteristics, including race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, age, disability, or veteran status. This includes slurs, dehumanizing language, harmful stereotypes, and expressions of contempt or disgust toward individuals or groups.
4.6 Harassment and Bullying
Content that threatens, intimidates, shames, humiliates, bullies, stalks, or harasses any individual, or that promotes or celebrates the suffering of others.
4.7 Misinformation and Disinformation
Content that knowingly spreads false or misleading information, challenges established facts, or is designed to mislead the public on topics including elections, public health, civic processes, or current events. This includes participation in coordinated disinformation campaigns or inauthentic behavior.
4.8 Political Content
Content that displays political opinions, promotes political parties or candidates, engages in political campaigning or lobbying, or is designed to influence elections or civic processes. This includes voter suppression, impersonation of political candidates, and election-related disinformation. Use of the Voxforce platform for legitimate political advertising requires prior written approval from Voxforce.
4.9 Sexual and Explicit Content
Content that is sexually explicit, pornographic, or depicts sexual acts, nudity, or other adult material. This prohibition applies regardless of whether the content depicts real or AI-generated individuals.
4.10 Self-Harm and Suicide
Content that promotes, encourages, or provides instructions for suicide, self-harm, or eating disorders.
4.11 Regulated Goods and Services
Content that promotes or facilitates the sale or exchange of illegal or restricted goods and services, including illegal drugs, controlled substances, weapons, counterfeit goods, stolen property, human trafficking, or commercial sexual services.
4.12 Intellectual Property Infringement
Content that infringes, misappropriates, or violates the intellectual property rights of any third party, including copyrights, trademarks, patents, and trade secrets.
4.13 Unsolicited Communications
Using the Voxforce platform to create, initiate, transmit, or distribute spam, unsolicited commercial communications, robocalls, automated voice messages, or bulk communications in violation of any applicable telecommunications, privacy, data protection, or marketing laws and regulations. This includes, but is not limited to, the Telecom Commercial Communications Customer Preference Regulations, 2018 (TCCCPR), the Digital Personal Data Protection Act, 2023 (DPDP Act), the Telecommunications Act, 2023 in India, and any equivalent laws or regulations in other applicable jurisdictions.
4.14 Professional Advice Without Qualification
Using the Voxforce platform to provide tailored legal, medical, financial, or other professional advice without the involvement of a qualified professional and clear disclosure that the content is AI-generated. General informational or educational content is permitted, but content that is individualized or could be reasonably relied upon as professional guidance requires appropriate human oversight.
4.15 Platform Integrity and Security
Any activity that threatens the integrity, security, or availability of the Voxforce platform, including attempts to reverse engineer, decompile, or disassemble the Voxforce platform; unauthorized access to accounts, systems, or networks; uploading malicious code, viruses, or other harmful software; circumventing moderation, safety, or access controls; scraping content or data from the Voxforce platform for training AI models; creating multiple accounts to exploit free plans, credits, or to evade enforcement; or accessing the Voxforce platform to build a competing product or service.
4.16 Compliance with Applicable AI Laws
You may not use the Voxforce platform in any manner that is prohibited or restricted under applicable artificial intelligence, telecommunications, privacy, data protection, consumer protection, or other applicable laws and regulations in India. This includes, but is not limited to, the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000 and its applicable rules, the Telecommunications Act, 2023, the Telecom Commercial Communications Customer Preference Regulations, 2018 (TCCCPR), and any other applicable laws, regulations, guidelines, or government directives. You are solely responsible for ensuring that your use of the Voxforce platform complies with all applicable legal and regulatory requirements in India, as well as any equivalent laws and regulations in other jurisdictions where the platform is used.
Section 5
Conditional Content
Certain types of content are generally permitted but subject to additional restrictions due to their sensitive nature. Voxforce may, in its sole discretion, determine whether content falls under this section or is prohibited under the Prohibited Uses section above.
5.1 Educational and Informational Content
Content addressing sensitive topics (such as health, human biology, or violence) that is purely educational or informational in nature may be conditionally permitted, provided it is clearly labeled as mature content where appropriate, is not targeted at minors, and is developed in a respectful and non-exploitative manner.
5.2 Religious Content
Content discussing religion or belief systems is permitted when presented respectfully and does not promote division, discrimination, or hatred.
Section 6
Content Moderation
6.1 Automated Review
Voxforce uses automated moderation tools to scan and flag content uploaded to or generated through the Voxforce platform that may violate this Policy.
6.2 Human Review
Content flagged through automated systems, user reports, or other means may also be reviewed by human moderators.
6.3 Reporting
If you believe that content created through the Voxforce platform violates this Policy, please contact us at support@voxforce.ai with a description of the content, the reason you believe it violates this Policy, and your contact information.
Section 7
Enforcement
If content or activity is found to violate this Policy, Voxforce may, in its sole discretion and considering the severity of the violation, take one or more of the following actions: remove the content or prevent its generation on the Voxforce platform; issue a warning to the user; temporarily or permanently suspend the user's access to the Voxforce platform; report the content or activity to law enforcement or other relevant authorities; or take any other action Voxforce determines is appropriate under the circumstances.
Enforcement of this Policy is at Voxforce's sole discretion. Failure to enforce this Policy in any instance does not constitute a waiver of Voxforce's right to enforce it in other instances.
Section 8
Appeals
If you believe a moderation decision was made in error, you may submit an appeal to support@voxforce.ai with a description of the content and the reasons you believe the decision was incorrect. Voxforce will review appeals in its sole discretion. Where possible, appeals will be reviewed by a moderator not involved in the original decision. Submission of an appeal does not guarantee a response or reversal of the original decision.
Section 9
Updates to This Policy
Voxforce may revise this Policy from time to time in response to technical advancements, legal requirements, societal changes, or user feedback. Changes take effect immediately upon posting on this page. Your continued use of the Voxforce platform constitutes acceptance of this Policy, including any modifications. If we make material changes, we will make reasonable efforts to notify you, such as via email or a notice on the Voxforce platform.
Section 10
Contact
We value your feedback on our content moderation processes and policies. For questions, concerns, or suggestions, please contact us at support@voxforce.ai.